Archive for samsung

Samsung Galaxy S8 – Samsung UN40MU6300 TV – Samsung Connect Issues- Fixed?

Posted in cellphone, TV with tags , , on May 21, 2017 by marksun

If all is well with your S8 to Samsung TV I’d like to know what you’re doing right!  I just bought a new Samsung UN40MU6300FXZA TV to replace a Sony Bravia.  On standup, this TV found my S8 immediately and brought up the “planetaiea” wireless network quickly – seamingly seamless.   Feature-wise and useability, it’s a step up from the old Sony.  The Samsung interface is, ok.

Soon after standup, I find  Samsung Connect, which allows the phone to connect to my TV has some problems, and the closely related Smartview does not work at all.  Initially I was able to watch TV on my phone, nice, bit short range, but it worked. That stopped working the next day and so far it’s still down.

So … issues

The Android Playstore Smartview app does not connect to the TV … it does find “planetaiea tv” but just spins and eventually crashes.  Smartview is a black box to me.  The term is used to refer to the screen mirroring feature, and that seems to be independent of the Playstore Smartview app.  Seems to be a mess – some features work, some don’t. Sign of a marketing term for a collection of unrelated or poorly integrated functions … don’t know.

Samsung Connect app on my S8 phone however does work.  There’s a lot there, five major functions.   Three out of five functions (60%) work. as indicated by the green function list below, but “view tv on phone” has stopped working.

  1. Remote:
  2. Browse Content
  3. Mirror Screen (Smart View)
  4. View TV on phone
  5. Play TV sound on phone – suffers from short range and intermittent signal

Remote works but cannot turn the TV on.  I believe it’s because the TV requires an IR blaster to initially turn on.  After that, a wifi based comm allows the phones remote to work.

View TV on phoneworked on day one, but now no longer connects. Browse Content does not work.  Both apps use Smartview.  Browse content shows two instances of my tv “planetaiea TV”.   Smartview may be a problem.  Uninstall/reinstall. 5/21/17. 1054. No difference. spins on “Connecting to planetaiea TV”.
Google Smartview results are sparse – but there are  rumors of Playstore complaints, and some rumor or of Samsung making changes.  Samsung says nothing helpful, only restates their marketing vision and offers no technical support or any evidence of application updates.   

So far my experience of the phone / tv package is mainly positive – it breaks into new ground with three out of five, but the 40% feature failure is telling.   Amazingly, it’s not a deal breaker because the feature failure are bleeding edge bells and whistles – not the main reasons I have a TV and a cell phone.  I’m mainly happy with both phone and TV.

Restarted the TV setup …  5/21/17
No functional change.  When I try View TV on Phone, black screen for a few seconds, then disconnect.  I see places where there are two S8 phones registered on the TV … could there be duplicate record that is messing up the authentication?  Anyway, it’s for sure a bug and could be a bear as well.

Uninstalled SmartView 5/21/17  — no impact

View TV on Phone – working 
5/28/17 With the TV off,  for no reason, tried View TV on phone … now it works! In addition, the TV itself was off and remains off.  I can turn on the TV with the phone.  I changed nothing … what happened?

Browse Content – requires SmartView –  loaded – does not work – uninstall-  5/28/17